i333 Privacy Policy
— Your Information Is Our Responsibility
Your personal information at i333 is stored with the highest level of security. Read this policy to learn how we protect your privacy.
Introduction and Scope
i333 (hereinafter referred to as "we", "our", or "the platform") operates an online betting and casino service for players in Bangladesh. When you use the i333 website, register, or use any of our services, you are considered to have agreed to this privacy policy.
This privacy policy explains how we collect, store, process, and may disclose your personal information. This policy applies to the i333.cam website and all related services.
We believe that your privacy is a fundamental right. That is why we only collect information that is genuinely necessary for operating our services. We never sell your information to third parties.
What Information We Collect
i333 collects information in the following categories. Each category of information is used for a specific and legitimate purpose.
Identity Information
Full name, date of birth, national identity card number (for verification), and photo ID — used for account verification and age confirmation.
Contact Information
Email address and mobile number — used for account confirmation, transaction notifications, and support communications.
Financial Information
bKash / Nagad / Rocket / Upay account numbers and bank account details — used for processing deposits and withdrawals.
Activity Information
Gaming history, bet amounts, win and loss records, bonus usage — used for responsible gaming monitoring and service improvement.
Technical Information
IP address, device type, browser information, cookie data, session logs — used for security monitoring and fraud prevention.
Communication Logs
Live chat conversations, email exchanges, and support tickets — used for service quality improvement and dispute resolution.
How Information Is Collected
We collect your information in the following ways. We ensure transparency in each case.
Directly From You
When you register with i333, complete account verification, request a deposit or withdrawal, contact us via live chat, or write to us by email — we receive information directly from you.
Automatically
When you browse our website, certain technical information is collected automatically through cookies and similar technologies. This includes IP address, browser type, time of access, and page navigation data.
Through Third Parties
During payment processing, mobile financial service providers such as bKash, Nagad, Rocket, or Upay may share limited transaction confirmation information with us. This information is used solely for the purpose of verifying payments.
Purpose of Using Your Information
i333 uses your personal information only for the following legitimate purposes:
- Account Management: For registration, identity verification, age confirmation, and account security.
- Financial Transactions: For processing deposits and withdrawals, maintaining transaction history, and resolving payment-related issues.
- Customer Support: For responding to your support requests, resolving disputes, and sending account-related notifications.
- Security and Fraud Prevention: For detecting suspicious activity, preventing multiple accounts, and complying with anti-money laundering (AML) policies.
- Responsible Gaming: For monitoring gaming patterns to identify problematic behavior and providing self-exclusion options.
- Service Improvement: For analyzing user experience to improve platform functionality and variety.
- Legal Obligations: For maintaining compliance with applicable laws and regulations.
Data Sharing and Disclosure
i333 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Trusted third parties that assist in operating our platform — such as payment processing services, technology service providers, and identity verification agencies — receive only the information necessary to carry out their designated tasks. These partners are contractually bound to comply with our privacy standards.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may see limited information for technical reasons. This information is used solely to facilitate gameplay and ensure fair play.
Legal Obligations
In response to a court order, a lawful request from a government authority, or an investigation by a law enforcement agency, we may be required to provide information in accordance with applicable law.
Business Transfers
In the event of a change in company ownership, merger, or acquisition, your information may be transferred to the new owner. In such cases, we will notify you in advance and inform you of the new privacy policy.
Cookie Policy
i333 uses cookies to keep the website functioning properly and to improve your experience. Below is a description of the types of cookies we use:
Essential Cookies
These cookies are essential for the basic functionality of the website. Without them, it is not possible to maintain login sessions, process secure payments, or manage accounts. These cookies cannot be disabled.
Functionality Cookies
These cookies remember your preferences (such as language selection and theme settings) and help provide you with a personalized experience.
Analytics Cookies
These cookies help us understand how users are using our website — which pages are visited most, where issues arise, and so on. This information is processed in aggregate and cannot be linked to any individual.
Most modern browsers give you the ability to control cookies. You can go to your browser settings to delete cookies or stop accepting new ones. However, please note that disabling essential cookies may cause some website features to not work properly.
Data Security Measures
i333 has implemented industry-standard technical and organizational measures to keep your personal information secure.
- SSL Encryption: All data transmission on our website is secured through SSL (Secure Socket Layer) encryption. The lock icon in your browser's address bar confirms that the connection is secure.
- Encrypted Data Storage: Sensitive information such as passwords and financial details is stored in encrypted form, never as plain text.
- Access Controls: Only authorized staff can access your information for specific, necessary purposes. Every access is logged and reviewed.
- Regular Security Audits: We regularly assess the security of our systems and identify and address vulnerabilities.
- Two-Step Verification: Additional verification steps are in place during account login and withdrawals to prevent unauthorized access.
- Data Backups: Data is backed up regularly so that information is not lost in the event of a technical issue.
Data Retention Period
i333 retains your information only for as long as necessary. The retention period is determined based on the type and purpose of the information:
Active Account Data
Your identity information, transaction history, and gaming records are retained for as long as your account remains active.
After Account Closure
Even after an account is closed, certain information may need to be retained for legal and regulatory reasons. Financial transaction records are retained for the period required under anti-money laundering laws.
Deletion Requests
You may request that your information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a specific period. In such cases, we will inform you in detail.
Your Rights
As a user of i333, you have the following rights regarding your personal information:
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Right of Access: You have the right to know what information we hold about you. You can request this information by contacting our support team.
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Right to Rectification: You have the right to correct any inaccuracies in your information. Information can be updated through account settings or via support.
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Right to Erasure: In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
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Right to Restrict Processing: In certain circumstances, you may temporarily restrict the processing of your information.
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Right to Object: You have the right to object to the use of your information for marketing communications and to opt out of marketing at any time.
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Right to Data Portability: You have the right to receive your information in a structured, commonly used format.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request as quickly as possible.
Privacy of Minors
i333's services are strictly for users aged 21 and older. We do not knowingly collect or process the personal information of any minor.
We verify age during the registration process. If we become aware that a minor's information has entered our system for any reason, we will immediately close the relevant account and delete the information.
If a parent or legal guardian believes that their child has registered on our platform, please contact us immediately.
Third-Party Services
The i333 platform integrates services from game software providers, payment processing services, and other technology partners. These third parties may have their own privacy policies, and i333 is not responsible for their data collection or usage practices.
However, we ensure that all partners contracted with us have agreed to comply with i333's privacy standards and may only use your information for specified purposes.
Policy Changes
i333 may update this privacy policy from time to time. Changes in the scope of services, the addition of new technology, or changes in legal requirements may result in revisions to the policy.
For significant changes, we will send a notification to your registered email address or display a clear notice on the website. Continued use of the platform after changes are made will be considered acceptance of the revised policy.
The date of each revision will be noted at the top of the page. We recommend that you review this policy regularly.
Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us through any of the following ways:
Support Channels
Live Chat: 24/7 live chat support available in Bengali
Email: [email protected]
We typically reply to your email on business days. For urgent matters, please use live chat.
Data Requests
To request access to, correction of, or deletion of your personal information, please email us with "Data Protection Request" in the subject line. We will carefully consider each request and respond as soon as possible.
To learn about i333's full terms and conditions, please read our Terms and Conditions page. To learn more about responsible gaming, visit the Responsible Gaming page.